Pitaya2 Privacy Policy and Protection of Personal Data
At Pitaya2, we attach great importance to the privacy and security of our players' personal data and the protection of their legal rights.
This policy explains the purposes for which information obtained via the Pitaya2 website, user panel, game client, and game servers is processed and protected, as well as our players' rights regarding this matter.
The processing of personal data is based on the Personal Data Protection Law No. 6698 (KVKK) and relevant legislation.
Data Controller: [metin2bets.com]
Contact: [mail@metin2bets.com]
1. Information Collected
The following information may be processed to ensure the provision of Pitaya2 services in a reliable, secure, and uninterrupted manner.
Account Information
- Username and e-mail address.
- Securely stored account verification information and password hashes.
- Character deletion and account recovery information.
- Account creation date, account status, and last login information.
- Verification and transaction logs related to account security.
Connection and Usage Information
- IP address and connection timestamps.
- Game server and user panel login logs.
- Significant security actions performed on the account.
- Failed login attempts and suspicious access logs.
Device and Security Information
Device identification information may be processed to ensure game security, prevent cheating, and protect accounts against unauthorized access.
This information includes: may include machine identifiers, disk serial numbers, processor IDs, MAC addresses, and device identifiers generated from these.
Additionally, the initial and last connection times of devices, as well as their reliability status, may be recorded.
Device information is used solely within the scope of the specified security purposes and lawful processing conditions.
Game Data
- Characters, levels, and character progression information.
- Inventory, in-game currency, and item transactions.
- Guild, trade, marketplace, and related game transactions.
- Records regarding in-game security, disciplinary actions, and cheat investigations.
Support Information
Requests and explanations submitted by our players via the support system, as well as information necessary to resolve such requests, may be processed.
2. Purposes of Data Processing
The collected data is processed for the following purposes:
- Account creation and session management.
- Provision and maintenance of game services.
- Protection of player accounts and personal data.
- Detection of cheating, bots, macros, and the use of unauthorized software.
- Prevention of account hijacking, fraud, and other forms of abuse.
- Ensuring the security and integrity of in-game transactions.
- Resolution of technical issues and support requests.
- Compliance with legal obligations.
Data is processed only to the extent required for the specified purposes.
3. Data Processing Methods and Legal Grounds
Personal data may be collected via automated or partially automated means through registration forms, the user panel, the game client, server logs, and the support system. Depending on the nature of the processing activity, reliance may be placed on the legal grounds set forth in Article 5 of the KVKK (Personal Data Protection Law), such as the establishment or performance of a contract, compliance with a legal obligation, the establishment, exercise, or protection of a right, and legitimate interests.
For data processing activities requiring explicit consent, the player's explicit consent is obtained separately.
4. Security of Personal Data
Pitaya2 implements appropriate technical and administrative security measures to protect the personal data of its players.
In this context:
- Access to account information is restricted based on authorization levels.
- Measures are taken to ensure the secure storage of passwords.
- Unauthorized access attempts and suspicious transactions are monitored.
- Access to security logs is granted based on duties and operational necessity.
- Measures are taken to prevent unauthorized persons from viewing, modifying, or using personal data.
Pitaya2 does not publish players' personal information without authorization and does not sell it to third parties for commercial gain.
5. Cookies
Cookies necessary for session management, user authentication, and security may be used on the Pitaya2 website.
When non-essential analytical or similar cookies are used, relevant information is provided, and mechanisms for selecting preferences or obtaining explicit consent are offered where required.
6. Data Sharing
Players' personal information is not arbitrarily disclosed to third parties by game management or other players.
Data may be shared only in the following circumstances and to the extent necessary:
- With infrastructure and technical service providers authorized to facilitate the service.
- In response to valid requests from legally authorized public institutions and judicial authorities. - For the purpose of protecting legal rights and fulfilling legal obligations.
When the transfer of personal data abroad is required, the conditions set forth in the relevant legislation apply.
7. Data Retention and Deletion
Personal data is retained for the period necessary for the purposes of processing and in accordance with legal retention obligations.
Last updated: October 12, 2026